Refund policy

We stand behind the quality of our products and want you to be completely satisfied
with your purchase.

Unopened Products

• You may return any unopened product within 30 days of purchase for a full refund or store credit.
• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.
  

Opened Products

• Opened products may be returned within 30 days of purchase if they are
  defective or damaged.
• Please contact our customer service team at orders@mudonmaincoffee.com to report any defective products.
• We may request photos of the defective product before authorizing a return.

How to Return an Item

1. Email orders@mudonmaincoffee.com with your order number and reason for
   return.
2. 2. Our team will provide you with a Return Authorization Number (RAN) and return instructions.
3. Package your return securely with the RAN clearly written on the outside of the package.
4. Ship your return to the address provided in the return instructions.

Refund Processing

Once we receive and inspect your return, we will process your refund or store
credit.

• Refunds will be issued to the original payment method within 5-7 business days.
• Store credits will be applied to your account immediately after return processing.
  

Exceptions

• Coffee subscription orders follow specific terms outlined in the subscription
  agreement.
• Limited edition, seasonal products or product / merchandise marked as final sale are not eligible for return.
• Gift cards are non-refundable.

Damaged During Shipping

If your package arrives damaged, please:

1. Take photos of the damaged packaging and products.
2. Contact us at orders@mudonmaincoffee.com within 48 hours of delivery.
3. We'll arrange a replacement shipment or issue a full refund.

Contact Us

If you have any questions about our shipping or returns policies, please contact our customer service team:

Email: orders@mudonmaincoffee.com
Phone: (712) 225-5287
Hours: Monday-Friday, 9am-5pm EST